Introducing The New Chat Feature

Today, we are introducing FracSol’s newly added feature; our very own live chat.

We will be doing a quick overview of our platform to showcase all the information needed.

We are now activating a live chat feature on FracSol’s platform, fracsol.revsolz.com. While using our services if a question or issue pops up, our goal is to be able assist you and resolve it, as close to that moment as possible.

 

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Features Of The LiveChat:

 

  • Unlimited concurrent chats
  • Offline messages
  • Chat transcripts
  • Proactive chat
  • Triggered chat
  • Chat history
  • Attachment support

 

We aim to offer as many communication channels as possible so the option to call us directly will always be available.

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Our chat tool will be in constant observation to ensure efficacy and optimal performance for our clients.

 

Let’s Go Over The Benefits:

1. Connected customer experience. - The customer feels a close connection to its service provider.

2. First contact solutions. - Customers feel safe and secure with the chat as the first option for communication.

3. Building trust. - Customers can easily reach out to our support team at any time.

4. Live person available. - Getting support from a real person in real time gives peace of mind and makes problem-solving easy.

5. Search feature.

6. Better connectivity between field service vendors and clients

7. Boost team-to-customer reach - Allowing team members to dive into customers' experiences and find helpful feedback.

8. 24/7 support. - The chat allows users to reach our staff 24/7.

9. Accessibility & Comfort. - It’s user-friendly and doesn’t push customers to take alternative actions (email, phone, etc.)

10. Better communication between office and field

11. Access to history. - History of chats can help customers re-address past issues and troubleshoot without further assistance.

12. Group chat capabilities.

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The new chatting feature is just one of the ways we are demonstrating our commitment to excellence. Stay tuned for more exciting service enhancements in the near future.

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